BILLING

General information about the billing process

• When and where I will get my bill?
• How do I pay my bills?
• What payment methods do you accept?
• How do I change my email for my Circles.Life bills?

Help on understanding my bill

• What are IDD (International Direct Dialing) charges and Global Fees?
• What does "Adjustment" mean on my bill?
• What will my first Circles.Life bill look like?
• How do I read my bill?
• Why is my bill higher than the monthly plan cost?
• How do I view my previous bills?

See all 8 articles

Paying my bills by Direct Debit

• How do I turn Direct Debit for billing back on?
• How do manual payments work if my Direct Debit is turned off?

I have an outstanding bill

• Can I change my billing date or have an extension?
• My Pay Now button is missing. How do I pay my bill?
• How do I pay my bill if my previous payment failed?
• How do I unsuspend my services?

My card was charged instantly instead of at the start of the month

• Why was I charged instantly when I added a product to my plan?
• What is a credit cap?

Making changes to my billing profile

• I want to receive bills at a different email address
• How do I change my payment card linked to my account?