Circles Life x Jetpac Jetflex Bundle FAQ

Q1: What if I finished consuming my Jetpac Jetflex Global allocation and need more data?

A1: You may purchase a new pack on the Jetpac app directly, at your own cost.

Q2: What countries does Jetpac cover?

A2: Jetpac Jetflex covers the following countries:

Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azores, Bahamas, Bangladesh, Barbados, Belgium, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chad, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malaysia, Malta, Mexico, Moldova, Montserrat, Morocco, Myanmar, Netherlands, Netherlands and French Antilles, New Zealand, Nicaragua, Nigeria, Northern Cyprus, Norway, Oman, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saba, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom (Inclusive of England, Scotland, Wales and Northern Ireland), United States, Uruguay, US Virgin Islands, Uzbekistan, Vatican City, Vietnam.

Q3: What if I want to roam in a country that Jetpac Global does not cover?

A3: You may purchase on the Jetpac app directly for a pack that covers your intended destination, if available, at your own cost.

Q4: How long do I have to wait for the Jetpac e-sim to be sent to me?

A4: Within 5 working days, you’d receive an email with activation instructions.

Q5: Is there a E-SIM compatibility list?

A4: As of June 2024, this is the current list of eSIM-supported devices:

Apple:

• iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
• iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
• iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
• iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max
• iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max
• iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
• iPhone XS, iPhone XS Max
• iPhone XR
• iPhone SE (2020), iPhone SE (2022)
• iPad Air (3rd generation), iPad Air (4th generation), iPad Air (5th generation)
• iPad Pro 11-inch (1st generation), iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (4th generation)
• iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (5th generation), iPad Pro 12.9-inch (6th generation)
• iPad (7th generation), iPad (8th generation), iPad (9th generation), iPad (10th generation)
• iPad Mini (5th generation), iPad Mini (6th generation)

*The following Apple devices DO NOT have eSIM capability:

• iPhone devices from Mainland China.
• iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*Only iPad devices with Wi-Fi + Cellular features are supported.

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Samsung:

• Samsung Watch 4 LTE
• Galaxy S23 FE*
• Galaxy A55 5G*
• Galaxy A54 5G*
• Galaxy A35 5G*
• Galaxy S24*, Galaxy S24+*, Galaxy S24 Ultra*
• Galaxy S23*, Galaxy S23+*, Galaxy S23 Ultra*
• Galaxy S22 5G*, Galaxy S22+ 5G*, Galaxy S22 Ultra 5G*
• Galaxy S21 5G*, Galaxy S21+ 5G*, Galaxy S21 Ultra 5G*
• Galaxy S20 5G*, Galaxy S20*, Galaxy S20+*, Galaxy S20+ 5G*, Galaxy S20 Ultra*, Galaxy S20 Ultra 5G*
• Galaxy Z Flip, Galaxy Z Flip 3 5G, Galaxy Z Flip 4, Galaxy Z Flip 5
• Galaxy Z Fold, Galaxy Z Fold 2, Galaxy Z Fold 3, Galaxy Z Fold 4, Galaxy Z Fold 5
• Galaxy Note 20, Galaxy Note 20 5G, Galaxy Note 20 Ultra, Galaxy Note 20 Ultra 5G

*The following Samsung Galaxy devices DO NOT have eSIM capability:

• All Galaxy devices originating from China, Hong Kong, and Taiwan.
• All Galaxy FE “Fan Edition” models, except the Galaxy S23 FE.
• USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, A54 5G, and Galaxy S23 FE.

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Google Pixel:

• Pixel 8 Pro, Pixel 8, Pixel 8a
• Pixel Fold
• Pixel 7 Pro, Pixel 7, Pixel 7a
• Pixel 6 Pro, Pixel 6, Pixel 6a
• Pixel 5, Pixel 5a
• Pixel 4, Pixel 4 XL, Pixel 4a
• Pixel 3 & 3 XL*, Pixel 3a & 3a XL*

*The following Google Pixel devices DO NOT have eSIM capability:

• Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.
• Pixel 3a models purchased in South East Asia and with Verizon service.

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Huawei:

• P40, P40 Pro*, P40 Pro+
• Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:

• Huawei P40 Pro+
• All Huawei devices purchased in China are not eSIM capable.

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Motorola:

• Moto G54
• Edge 40 Neo, Edge 40 Pro, Edge+
• Razr 40 Ultra, Razr 2022, Razr 2019, Razr 5G
• G53 5G

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Nokia:

• G60
• XR21
• X30

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Oppo:

• Reno6 Pro 5G
• A55s 5G
• Find N2 Flip
• Find X3 Pro
• Find X5, Find X5 Pro
• Reno A

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Hammer:

Hammer:

• Explorer PRO
• Blade 3, Blade 5G
• myPhone NOW eSIM
• myPhone Hammer Construction

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Honor:

• Magic5 Pro
• Magic4 Pro
• Honor 90

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OnePlus:

• OnePlus 12
• OnePlus 11

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Rakuten:

• Rakuten Big, Rakuten Big S
• Rakuten Mini
• Rakuten Hand

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Sharp:

• AQUOS Sense 8
• AQUOS Sense 7
• AQUOS Sense 6
• AQUOS Sense 4 Lite
• AQUOS R8 Pro, AQUOS R8
• AQUOS R7
• AQUOS R6
• AQUOS Wish
• AQUOS Zero 6

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Sony:

• Xperia 1 V, Xperia 1 IV
• Xperia 5 IV
• Xperia 10 III Lite, Xperia 10 IV*

*Sony Xperia 10 IV eSIM support is only available in Europe.

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Vivo:

• X90 Pro
• V29 (European Version), V29 Lite 5G (European Version)

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Xiaomi:

• 14 Pro
• 13T, 13T Pro
• 13, 13 Pro, 13 Lite
• 12T Pro
• Redmi Note 11 Pro 5G

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Other Devices:

• Nuu Mobile X5
• Gemini PDA 4G+Wi-Fi
• Fairphone 4

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Windows 10*/ Windows 11 Laptops

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

Acer:

• Acer Swift 3
• Acer Swift 7
• Acer TravelMate P2
• Acer TravelMate Spin P4
• Acer TravelMate P6

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Asus:

• ASUS Mini Transformer T103HAF
• ASUS NovaGo TP370QL
• ASUS Vivobook Flip 14 TP401NA

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Dell:

• Dell Latitude 7440
• Dell Latitude 7210 2-in-1
• Dell Latitude 9410, Dell Latitude 9510
• Dell Latitude 7310, Dell Latitude 7410
• Dell Latitude 5410, Dell Latitude 5411
• Dell Latitude 5511

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HP:

• HP Elitebook G5
• HP Probook G5
• HP Zbook G5
• HP Spectre Folio 13

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Lenovo:

• ThinkPad X1 Titanium Yoga 2 in 1
• ThinkPad X1 Carbon Gen 9
• ThinkPad X1 Fold
• ThinkPad X1 Nano
• ThinkPad X12 Detachable
• Lenovo Flex 5G
• Lenovo Yoga C630, Lenovo Miix 630
• Lenovo Yoga 520, Lenovo Yoga 720 (2-in-1 models)

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Surface:

• Surface Pro 9
• Surface Go 3
• Surface Pro X
• Surface Duo 2
• Surface Duo