Don't panic! Take a deep breath report the issue in the Circles.Life app > Help > Report Data Issue. You'll be taken through some troubleshooting techniques that may resolve the issue.
Your data issue could be due to incorrect APN settings.
For iOS devices, OPTUS YES INTERNET APN should automatically be picked up.
- Go to Settings -> Cellular -> Cellular Data Options -> Cellular Data Network -> APN
- If there is no option to view your APN:
Tap the Reset Settings button in Settings -> General -> Reset -> Reset Network Settings
For Android devices, please check if you're connected to OPTUS YES INTERNET APN
Go to Settings -> Back-up & Reset -> Network Settings Reset -> Reset Settings
- To check:
- Settings > Mobile Networks > Access Point Names
- Should you see the "OPTUS YES INTERNET" option from the list, please enable ONLY this APN
- If still not showing, try the steps below:
- Settings -> General -> Reset -> Reset Network Settings (For Dual SIM devices)
- Settings -> More -> Mobile Network -> Select Sim Card -> Sim1/2 (kindly choose the SIM# of your Circles SIM) -> Access Point Names
- To reset network settings:
- Go to Settings -> Back-up & Reset -> Network Settings Reset -> Reset Settings
If the issue still persists after you've tried all the methods displayed, reach out to us so that we can look into it for you
- If you're viewing this on your desktop, you can Live Chat with us here
- If you're on the Circles.Life app, Live Chat with us here
- Otherwise, our other contact channels can be found here
Please be as detailed as possible to help us understand your service issues better (What location are you having the issue? What isn't working: data, SMS, calls, slow internet?) You'll also have the option of attaching your speed test results from the Network Diagnostics function in the Circles.Life app (instructions here).
We will get you up and running in no time!
Comments
4 comments
I need help i can't call to overseas
Hi sorry when you called I was at a function and have been busy today. The phone goes to 3G and stays there indoors I tried you list of fix it instructions but can not find those prompts on my phone ...I think my settings are not correct I need help....the phone was working fine on my previous plan which used Voda phone I thought I would get a better service with your carrier which I believe is Optus ??? Thank you I await your call...
Phone 0412319770
nicho2570@gmail.com
Ross Nicholls
New SIM Can get and make calls
But no Internet.
0410405646 mi data is not working
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