Can I change my billing date or have an extension?

We have a standard payment process for all our customers, so we are unable to set specific billing dates or payment deduction dates for customers who request a payment delay.

We run payment rounds 10 working days after the bills are sent and if we’re unable to deduct payment, we’ll re-attempt to deduct payment daily.

If you have 2 or more outstanding bills, we will unfortunately need to suspend your account.

Note: If you are encountering financial difficulties, please refer to our Financial Hardship Policy.