This article is only applicable to your first bill. For more information on how to read your second bill and the ones after, please refer to this article.
You will receive your bill within the first 10 days of each month.
Your first bill is higher than usual, which is completely normal. This is because it includes charges for two billing cycles:
- Your first partial month (prorated) which starts from the time you activate your SIM card (if you got a new number) or from the time your number was successfully transferred to Circles.Life till the end of that month.
- Any additional charges for that month (e.g. roaming charges).
- The monthly charge for your plan for the following month.
After your first bill, your following bills will include any additional charges incurred the month before and the monthly charge for the current month.
If you join us in January, you will receive your first bill in February. In your first bill, you will see charges for January (prorated) and February. In your subsequent bill which you receive in March, you will see additional charges for February and your monthly plan charges for March.
All bills follow Sydney Time (AEST/AEDT)