What can I do to make sure my number transfer goes smoothly?

What a great question!

Before you request to transfer your number to Circles.Life, you'll need to make sure that it is active with your current telco (suspended/inactive numbers cannot be transferred).

You can head here for more details.

Your old SIM card will still work until your number has been successfully transferred to Circles.Life. There may be some minor service disruption when your number is being switched over. But don't fret, we'll do our best to minimise any potential service disruptions!

Here's how to request the transfer of your current number to Circles.Life during your sign up:

Step 1: Make sure you are the owner of the number you are going to transfer to Circles.Life (if the number is in someone else's name the transfer will fail)

Step 2: Select “Transfer number” during your signup

Step 3: Give us the number you'd like to transfer

Step 4: Confirm that you authorise us to transfer that number to Circles.Life

Step 5: Select your existing telco

Step 6: Tell us if your number is postpaid or prepaid (Not sure? Check out this quick guide on how you can find out)

Step 7: If you’re transferring a postpaid number, give us your existing telco account number.

And that's it! Complete your sign up and we'll do the rest. No sweat. Remember - don’t terminate your service with your current telco as we won't be able to transfer your number to Circles.Life then. Your service with your current telco will be automatically terminated once we've successfully transferred your number to Circles.Life. Just sit back and relax. Also, please note that you may be charged for any usage prior to your number being transferred on your final bill with your current provider.

If you have other questions about transferring a number, check out all our FAQs related to transferring your number here.