My SIM card is damaged or dysfunctional. What can I do?

We’re really sorry to hear that!

That’s so annoying, but don’t fret! You can order a replacement SIM card and get it delivered as soon as on the same day (if available). 

Please note that your Circles.Life service will be automatically suspended from the moment you reorder a new SIM card until you activate it. This is to prevent any misuse on the SIM card that was lost or stolen. 

Here’s how to order a new SIM card: 

1. Go to our website and login with your date of birth and Order ID/Circles.Life phone number.

2. Enter the OTP code sent to your email address to completely login, please note that it's only valid for 2 minutes.

3. Select your Circles.Life number, enter your ID number and hit "Report and Schedule Delivery" 

4. Fill in the delivery details and click on “Schedule Delivery"

5. Sit back and relax - your new SIM card will be delivered to you shortly!

Please note that there will be a SIM replacement fee* of $10 for your new SIM card. This charge will be reflected in your next bill.

*Initial delivery fees are waived off.

If you need help, you can reach out to us here:

• If you're viewing this on your desktop, you can Live Chat with us here
• If you're on the Circles.Life app, Live Chat with us here
• Otherwise, our other contact channels can be found here