I’m getting slow internet speeds. What should I do?

The combination of factors such as coverage, location, network traffic and the type of data being transmitted have an impact on the speed.

Try the following tricks:

• Turn your phone off and back on again
• Remove your SIM card from your phone and insert again
• Insert the SIM card into a difference device
• Move outdoors or near a window if you are indoors or in a basement
• Ensure that your APN settings are correct (see below)

APN Configuration
Ensure Proxy is NOT set
Ensure Port is NOT set
Ensure Username is NOT set
Ensure Password is NOT set
Ensure Server is NOT set
Ensure MMSC is NOT set
Ensure MMS Proxy is NOT set
Ensure MMS Port is NOT set
MCC is 505
MNC is 02
Authentication Type is PAP
APN Type is default or internet
APN protocol: IPv4
Enable / Disable APN: Box ticked
Bearer is unspecified
Press Menu and hit SAVE
Tap Circles and make sure it has a green/blue dot indicator next to it
Enable Mobile networks
Restart your phone and check if you are able to connect

If you've run out of data, then that’s the culprit! When you’ve run out of data, your speeds are managed. To get back to 4G+ speeds, just purchase a Boost/an Add-on, turn on/off airplane mode and you'll be back up to high speeds!