Sick of your number and want a new one? You can request to change your number if you:
- don't have any outstanding bill,
- have not changed number in the same month, and
- do not have an active transfer number request scheduled.
Just head to our website here and log in with your ID number and Order ID/Circles.Life phone number.
1. Click on Manage order > Change number
2. OTP will be sent to the current Circles.Life number. Enter OTP and click "Verify".
3. Fill in the relevant details. If you have more than one number, you can select the number you want to suspend from the drop-down list.
4. Select the number you'd like to change to and confirm your request.
Please note that a $32 fee will be charged instantly to your card on file when you submit your request and is non-refundable. Requests will be processed at 3:00 pm AEST/AEDT during weekdays. If your request is made after 2:00 pm during weekdays or on a weekend/bank holiday, we will process your request on the next working day.
If you change your mind and want to cancel number change request, you can do so before 1:00 pm on the scheduled day by reaching out to us.
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