Why am I not receiving OTPs on my number after transferring it to Circles.Life?

Please allow 24 - 48 hours after your number has been transferred for the global database for OTP delivery to be updated.

I can't receive OTP from multiple apps

A common cause for this is some form of SMS blocker on your device/handset. Try inserting your Circles.Life SIM card into another handset. Once you've done that, request for the OTP again. If you successfully receive the OTP on a different handset, the issue could be due to a SMS blocker on your handset. Please search for 'How do I turn off the SMS blocker on my phone', as the steps differ based on your phone make and model.

If you still don't receive the OTP on the different handset even after 48 hours, please reach out to us and we'll get you up and running.

I can't receive the OTP from a specific app

If you can receive and send normal texts, that means that your number is properly configured on our network and the issue lies with the specific app or website sending the OTP messages. We find that the best solution is to directly reach out to that specific app or website support team to highlight this issue.

If this issue still persists, chat with us and we'll look into it for you.

• If you're viewing this on your desktop, you can Live Chat with us here
• If you're on the Circles.Life app, Live Chat with us here
• Otherwise, our other contact channels can be found here