How to get the most out of your CirclesRoam?
Before You Leave
- Check the List of Applicable Countries: Make sure you check the list of applicable countries where you can roam. They’re all listed here.
- Understand PAYG Charges: Remember that there will be PAYG charges when you roam in Zone 2 and Zone 3 countries and regions.
- Set Your Mobile to Flight Mode: We strongly recommend that you always keep your mobile in flight mode while in the air, as you may connect to Aeromobile and incur significant charges.
- Download Offline Maps: Download maps of your destination for offline use to save on data charges while navigating.
While You’re Roaming
- Monitor Your Data Usage: Keep track of your data usage to avoid unexpected charges. You can monitor your usage through the Circles Life app.
- Be Mindful of Data Expiry: Remember that unused data expires at the end of the calendar month for CirclesRoam Monthly and at the end of the day for CirclesRoam Day Pass (based on AEDT/AEST time).
- Use Wi-Fi Where Possible: Connect to Wi-Fi networks whenever possible to conserve your mobile data.
- No Extra Charges for Multiple Countries: You’re not charged based on the number of countries for CirclesRoam products, so you can use the same GBs when crossing borders between multiple Zone 1 countries.
- Disable Automatic Updates: Turn off automatic updates for apps to prevent them from consuming data in the background.
When You Get Home
- Disable CirclesRoam Monthly: Make sure you disable CirclesRoam Monthly, or it will continue to renew.
- Review Your Bill: Check your bill for any unexpected charges and contact customer service if you have any questions or concerns.
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