Navigating Financial Hardship

Accessing Support During Challenging Times

We know it's a really tough time for people across the country, but we want you to know that we're on your side, and by your side. 

If you’re facing financial hardship, we have a range of flexible options to reduce your immediate costs and keep you connected, outlined in our Financial Hardship Policy. A summary of our policy can be found here for your convenience. 

To kick of the process simply:

• Step 1 - Complete the form here.  

• Step 2 - Email it to [e-mail]

• Step 3 - We'll confirm your approval (or request additional information) within 3 business days. 

If you have any further questions, please reach out to [e-mail]. 

You can also speak to a Financial Counsellor from the National Debt Hotline at no cost by:

• Calling 1800 007 007  (Weekdays, 9:30am to 4:30pm)
• Live Chat (Weekdays, 9.00am to 8.00pm)